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Frequently Asked Questions

Last updated: 10 June 2026 · ~5 min read

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Need help? Find answers to common questions below. Can't find what you're looking for? Contact our support team.
Getting Started
3 articles
Account & Billing
4 articles
Features & Usage
3 articles
Support
2 articles

Getting Started

How do I create an account?

Click "Sign Up" on the homepage, fill in your company and personal details, verify your email with the OTP code, and you're ready to go.

What plans are available?

We offer Trial, Basic, Platinum, and Full plans. Visit the Pricing page for details. Custom plans are also available for enterprises.

Can I try before I buy?

Yes! We offer a free trial period. Start your trial from the pricing page — no credit card required.

Account & Billing

How do I change my plan?

Go to your Dashboard and click "Upgrade" to switch to a higher plan. Downgrade is available after your current billing period ends.

How do I cancel my subscription?

Go to Dashboard > click Cancel. Your access continues until the end of the billing period. No partial refunds.

What payment methods do you accept?

We accept credit/debit cards via Stripe and UPI, Netbanking, Wallets via Razorpay.

Will I get an invoice?

Yes. Invoices are automatically generated and sent to your email as a PDF after each payment.

Features & Usage

Can I use the same account on the Admin Panel?

Yes. Use the same email and password you registered with here to login to the Admin Panel.

How many users can I add?

Depends on your plan. Basic: up to 5 users, Platinum: up to 25, Full: unlimited users.

Is my data secure?

Yes. We use SSL encryption, secure cloud hosting, and regular backups. See our Privacy Policy for details.

Support

How do I contact support?

Use the Contact page, or email us at info@sms-platform.com.

What are your support hours?

Monday - Friday: 9 AM - 6 PM. Saturday: 10 AM - 2 PM. Full plan customers get 24/7 priority support.

Still need help?

Our support team is ready to assist you.

Contact Support
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